Published On: Fri, Aug 21st, 2020

Refunds: You must ‘know your rights’ around credit cards, vouchers and flight bookings | Personal Finance | Finance

Travel protection and what to do if you don’t want to postpone or rebook

As Jasmine explained: “You are not required to accept any changes to the service you originally purchased. For example, if your holiday flights are rescheduled, there are ways you can try to get your money back instead of re-booking or accepting a voucher. If you’ve paid on a debit or credit card and the seller is withholding a refund, you can contact your bank to make a ‘chargeback’ claim.

“Keep in mind that timeframes may vary, however, for payments made on a Visa card, banks must make the claim within 120 days of the original payment, and for future-dated items like travel, this timeframe begins on the first day of the holiday. However, to give you the best chance of getting your money back, raise the dispute as soon as you can, allowing plenty of time for it to be raised. Chargebacks aren’t a legal right, and there’s no guarantee of success, but providers like Visa make sure your bank assesses each claim fairly.”

The prospect of a second wave of coronavirus cases has likely also made consumers more worried but thankfully, chargeback claims can also be useful for travel protection but quarantine rules may throw a spanner in the works, with Jasmine confirming the following: “There is currently an increasing fear surrounding travel purchases, with one in three (34 percent) of people saying they’re worried about getting a refund if a second wave or local lockdown prevent them from taking their holiday.

“Check the cancellation policy first and if you’re still within the correct time frame to cancel and they refuse to refund, you have the right to request a chargeback claim. Be aware that if you decide not to go on holiday because of the quarantine rules, you may not have the right to chargeback.”

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