Published On: Sat, Apr 4th, 2020

Royal Mail announces services change amid coronavirus crisis – deliveries update

All other Customer Service Points will be open between 7am-9am. All will be closed on Wednesday and Sunday.

“To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free,” explained Royal Mail.

Longer retention periods in Customer Service Points are also being implemented.

The retention period is being extended to 30 calendar days from Monday 6 April before items are returned to sender.

This applies to the following:

– Items we’ve left a ‘Something for You’ card

–  that have a ‘Surcharge to Pay’

– Items that have a ‘Customs Charge to Pay’

– Local Collect items where the parcel is addressed to the Customer Service Point.

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